DERMANENT POLICIES
RETURNS
As a safety precaution for our customers, it is our policy to not accept any returns on ink, needles, machines, or tubes. We do understand that things do happen, and in those scenarios we encourage you to email us at info@dermanentink.com
For defective products, replacements will be sent out. For items no longer desired, the products must be sent back to us in new and unused condition and will be refunded in the form of a store credit only. All issues must be reported within 7 days after shipment arrives and all returns must be made within 30 days of the original invoice date.
The buyer is responsible for shipping charges to send the item(s) back, and credit will not be given for the original shipping price. Returns are also subject to a restocking fee of up to 20%.
Shipping Service
Shipping service is provided by FedEx, and services available for most items are Ground, 3-day select*, 2-day air*, and Next Day Air*. To calculate shipping costs for the desired service, add the items to your cart and enter your address to calculate costs. Orders that qualify for free shipping will be sent out via FedEx Ground.
*Please note that deliveries are made only through FedEx and are made only Monday-Friday.
All of our products ship from Toronto, Ontario, CA.
Processing Times
For all orders placed through Dermanentink.com, please allow up to 2 business days for handling; in most cases, we will ship your order the next day or the following business day.
International Shipments
Dermanentink.com only ships to addresses within Canada. For international orders, please choose a local distributor.
Order Cancellation
Orders cannot be canceled once submitted. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. The only exception to this is for products that are backordered. A backorder maybe be cancelled anytime prior to shipping.